When should VRI be used instead of an on-site interpreter?

VRI is best used for situations where an on-site interpreter is not immediately available, such as last-minute requests or rural areas. However, if a patient or client becomes stressed using VRI, or if internet access is not stable, an on-site interpreter should be provided.

What equipment is required for VRI?

A laptop, desktop, or tablet with updated operating systems, a stable high-speed internet connection, HD video capability (720p or higher), good lighting, and clear audio is required. Backup devices and internet options such as a mobile hotspot are also recommended.

What internet speed is recommended for VRI?

A minimum of 1.5 Mbps upload and download speed is required, with 3–5 Mbps recommended for reliable HD video quality. Wired Ethernet is preferred for the most stable connection.

Video Remote Interpreting (VRI) Best Practices and Guidelines | 3 Bridges

Q: What is Video Remote Interpreting (VRI)?

Video Remote Interpreting (VRI) is a service that provides sign language interpreting through video conferencing technology. It connects a certified interpreter to people who are deaf or hard of hearing in real-time when an on-site interpreter is not available.

Q: Is VRI HIPAA compliant?

Yes. All VRI systems and connections must meet HIPAA compliance requirements to ensure privacy and security for all participants.

Interpreter Login

Video Remote Interpreting (VRI) Best Practices and Guidelines

The Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act require organizations including healthcare providers, schools, and public institutions to provide effective communication for people who are deaf or hard of hearing.

These best practices for Video Remote Interpreting (VRI) are based on recommendations from the National Association of the Deaf (NAD) and Deaf Seniors of America (DSA). They are designed to guide institutions such as hospitals, schools, and universities in providing equal access when using VRI services.

Network Guidelines

Use a dedicated high-speed broadband or fiber connection (wired Ethernet preferred) for a high quality full motion video and audio.
Internet speeds should be at least 1.5 Mbps minimum (up and down), with 3-5 Mbps recommended and tested in advance for reliable HD quality.
All VRI systems and connections must remain HIPAA compliant.
Interpreters must meet the same technical standards, including stable internet, HD-capable equipment, and clear audio/video.
Firewalls and security settings must allow VRI connections without blocking or degrading video transmission.
Use backup internet options (such as mobile hotspot) when primary network fails.

Equipment Guidelines

Use a laptop, desktop or tablet capable of running the most recent operating system updates and supporting HD video (720p or higher).
Tablets should be capable of running the most recent iOS or Android updates to ensure compatibility.
Video quality should be at least 720p at 30 frames per second for clear signing.
The interpreter and viewer must have a clear, unobstructed view of the screen.
All other applications and software should be shut down to give the video connection priority.
Have backup equipment or an alternate device available in case of technical issues.
Ensure good lighting and quiet environment to maximize visibility and clarity.

Best Practices

Preference of the gender of the interpreter by the patient and/or companion should be honored
Certified Deaf Interpreters should be made available at the request of interpreters, patients, and/or companion
VRI equipment should be setup and ready to operate on schedule
Trained personnel should be available to set up and troubleshoot VRI promptly. Technical support should be accessible during all VRI use.
Use of VRI should be consented by patient and/or companion
On-site interpreters must be used if the patient and/or companion becomes stressed with the use of VRI
On-site interpreters should be used if there is no internet access

Resources / Tool Guides

Zoom Guide: Getting Started with Zoom Meetings — basic user guide from Zoom Support.
Zoom Quick-Start Guide for New Users — setting up audio/video and basic meeting setup.
Zoom Show-Me Tutorials — short videos for navigating Zoom features and settings.
Stanford Best Practices: Hosting Zoom Meetings in Classes — guidance on audio/video, environment, and participant experience.

References

VRI Frequently Asked Questions

What is Video Remote Interpreting (VRI)?
VRI is a service that uses video conferencing technology to provide real-time sign language interpreting when an on-site interpreter is not available.
When should VRI be used?
VRI is best used when an in-person interpreter is not immediately accessible, but communication access is still required for Deaf and hard of hearing individuals.
What technology is required for VRI?
A reliable high-speed internet connection, a computer or tablet with a camera, and a platform that supports secure video conferencing.
Is VRI HIPAA compliant?
Yes. VRI providers must follow HIPAA guidelines to protect patient privacy and confidentiality in healthcare settings.
How does VRI differ from on-site interpreting?
VRI connects interpreters remotely through video, while on-site interpreting requires the interpreter to be physically present.
Can schools and universities use VRI?
Yes. VRI can support equal access in classrooms, meetings, and campus services when an on-site interpreter is not available.
What happens if the internet connection fails?
Institutions should have backup plans in place, such as mobile hotspots or on-site interpreters, to ensure uninterrupted communication.
How can I request VRI services from 3 Bridges?
You can request Video Remote Interpreting through our VRI Services page, where you’ll find details and a request form.